EMAGE AFRIQ — Terms & Conditions
Spain Summer Tour 2026 (Madrid • Marbella • Valencia)
Last updated: February 2026
Operator / Organiser: EMAGE AFROXELA LTD (together with its affiliates, “EMAGE AFRIQ”, “we”, “us”, “our”)
Website: www.emageafriq.com
These Terms & Conditions govern your purchase and use of tickets and your attendance at any EMAGE AFRIQ event. Please read them carefully and keep a copy for your records.
Table of contents
- Our commitment
- Acceptance of terms
- Definitions
- Event information
- Ticket purchase terms
- Pricing & payment terms
- Refunds, cancellations & changes
- Entry conditions, searches & re-entry
- Code of conduct
- Prohibited items & activities
- Filming, photography & image rights
- Privacy & data protection
- Liability, safety & disclaimers
- Intellectual property
- Force majeure
- General legal terms
- Contact us
1) Our commitment
You are at the heart of everything we do. Our goal is to deliver a safe, premium experience while being clear about what you’re purchasing and what to expect.
We commit to:
- Transparency — clear event and ticket information
- Fairness — reasonable terms balancing your rights and our responsibilities
- Safety — a safe and secure environment
- Excellence — professional delivery standards
- Respect — dignity for all attendees, staff, artists and partners
If we make major changes to these Terms, we’ll post the updated version on our website and update the “Last updated” date.
2) Acceptance of terms
By doing any of the following, you agree to these Terms:
- purchasing or using a ticket to an EMAGE AFRIQ event
- attending an EMAGE AFRIQ event
- creating an account, signing up for updates, or contacting support
- using our website(s) or app(s)
If you do not agree, do not purchase a ticket or attend.
Eligibility (18+ only)
All EMAGE AFRIQ events are strictly 18+. You must be at least 18 on the event date and able to show valid government-issued photo ID.
If you are refused entry because you cannot prove you are 18+, this will be treated as a refusal due to your own circumstances and no refund will be provided, except where required by law.
Buying for others
If you buy tickets for others, you confirm you have their authority to accept these Terms on their behalf and you are responsible for ensuring they understand and comply.
3) Definitions
- Event: Any EMAGE AFRIQ Spain Summer Tour 2026 event (Madrid, Marbella, Valencia) and any associated official afterparties or add-ons sold by us.
- Ticket: A valid entry credential (digital or physical) issued by us or an authorised ticketing partner.
- Ticket Holder / You: The person who holds and uses a Ticket.
- Venue: The location where an Event takes place.
- Event Partner: Artists, sponsors, vendors, venue operators, contractors, and other third parties involved in delivering the Event.
- Content: Photos, video, audio or other recordings captured at the Event by us, our partners, or attendees.
4) Event information (2026 tour)
Event details may change (e.g., set times, running order). Final operational info will be confirmed via official communications.
| Event | Dates | Venue | City | Advertised capacity* |
| EMAGE AFRIQ Madrid | 11–12 July 2026 | Autocine Madrid | Madrid | 10,000 |
| EMAGE AFRIQ Marbella | 18–19 July 2026 | Tibu + Kova Beach | Marbella | 2,500 |
| EMAGE AFRIQ Valencia | 26–27 July 2026 | Marina Beach Esplanade | Valencia | 4,000 |
*Capacity is an operational/permit number and may be adjusted.
Typical operating hours (guide only)
- Gates: as stated on your ticket and official communications
- Typical time window: approximately 14:00–02:00 (varies by venue and local rules)
- Last entry: may apply. If last-entry applies, it will be published in advance.
5) Ticket purchase terms
5.1 Ticket types (examples)
Your entitlements depend on the ticket type you purchase (e.g., GA, VIP, Platinum VIP, Royal/Ultra VIP, Tour Pass). Full inclusions are described at purchase.
5.2 Ticket limits
We may limit tickets per person/order to reduce fraud and touting. Orders exceeding limits may be cancelled (with refund of ticket face value where applicable), and suspicious activity may result in account restrictions.
5.3 Ticket validity
Your Ticket is valid only for:
- the specific date(s)
- the specific Event and Venue
- the ticket category purchased
Tickets may be void if:
- altered, duplicated, defaced, or damaged
- purchased from an unauthorised source
- used for commercial/promotional purposes without written permission
5.4 E-tickets & QR codes
- Keep your QR/barcode secure.
- Only the first successful scan will be admitted.
- We are not responsible for entry refusal caused by sharing your ticket/QR code.
5.5 Transfers & resale (anti-touting)
Tickets may only be transferred/resold through official channels (where available). The following are prohibited:
- selling above face value (plus legitimate fees where permitted)
- resale via unauthorised platforms or informal marketplaces
- buying with intent to resell for profit
- using tickets in promotions/competitions without written consent
If a ticket is resold/marketed in breach of these terms, it may be cancelled without refund, and you may be banned from future events.
5.6 Lost / stolen tickets
Contact immediately. We may reissue tickets at our discretion, but we are not responsible for tickets lost, stolen, or misused.
6) Pricing & payment terms
6.1 Pricing
- Prices are in Euros (€) and include applicable taxes unless stated otherwise.
- Booking/service fees may apply and are typically non-refundable, except where required by law.
- Prices may change, but changes do not affect completed purchases.
6.2 Payment methods
We may accept card payments, PayPal, Apple Pay/Google Pay, and payment plans (e.g., Klarna/Clearpay) where available. Payment plan approval and terms are handled by the provider.
6.3 Payment security
Payments are processed via secure, PCI-compliant payment providers. We do not typically store full card details.
6.4 Failed payments
If payment fails, your order may be cancelled and tickets released back for sale.
7) Refunds, cancellations & changes
7.1 Customer cancellation (voluntary refunds policy)
Where we choose to offer voluntary refunds, the following applies unless your purchase terms state otherwise (for example, if you purchase via an external ticketing partner, their terms may apply).
GA tickets
- 60 days before event: full refund minus 10% admin fee
- 30–60 days: 50% refund
- 14–30 days: 25% refund
- <14 days: no refund
VIP / Premium tickets
- 90 days: full refund minus 10% admin fee
- 60–90 days: 75% refund
- 30–60 days: 50% refund
- 14–30 days: 25% refund
- <14 days: no refund
Tour Pass
- 90 days before first event: full refund minus 10% admin fee
- 60–90 days: 75% refund
- 30–60 days: 50% refund
- <30 days: no refund
Important: This voluntary policy does not limit any consumer rights you may have under applicable law.
7.2 How to request a refund
Email us with:
- full name
- order number
- email used at purchase
- reason
Refunds are processed to the original payment method where possible.
7.3 Event cancellation by us
If an Event is cancelled and not rescheduled:
- we will refund the ticket face value (and any other amounts required by law)
- booking fees may be non-refundable depending on the ticketing partner’s terms, unless required by law
- we will communicate timelines and process
7.4 Rescheduled event
If an Event is rescheduled, we will either:
- honour your ticket for the new date; or
- where we offer it (or where required by law), allow refund requests within a stated window.
7.5 Partial cancellation (one city cancelled)
- single-city tickets: refund for the cancelled city ticket face value
- tour pass: pro-rata refund for the cancelled city (method communicated at the time)
7.6 Line-up, set time and schedule changes
- Line-ups and schedules are subject to change.
- Changes do not automatically entitle you to a refund.
Headline exception (if you choose to keep this policy):
If a named headline artist is unable to perform and no comparable replacement is provided, we may offer refunds within a limited window (communicated at the time). This is discretionary and subject to operational reality and applicable law.
7.7 Venue change
- if moved within 50km: ticket remains valid
- if moved more than 50km: we may offer a refund window (communicated at the time) or provide alternative arrangements, subject to law
7.8 No-show
If you do not attend, no refund is provided.
7.9 Exceptional circumstances
We may consider refunds outside the policy for exceptional reasons (e.g., serious illness, bereavement), with evidence. This is discretionary and does not affect statutory rights.
8) Entry conditions, searches & re-entry
8.1 Entry requirements
To enter you must have:
- valid ticket (QR/barcode)
- valid government photo ID proving you are 18+
- wristband issued at entry (must be worn)
8.2 Searches & security
By entering, you consent to reasonable security measures including bag checks and personal searches. Refusal = refusal of entry. We may also use detection methods where lawful.
8.3 Refusal of entry / removal
We may refuse entry or remove anyone for reasons including (not limited to):
- invalid/duplicate ticket
- inability to prove age
- prohibited items
- intoxication or unsafe behaviour
- harassment/discrimination
- failure to follow staff instructions
- safety risks
If refused/removed due to your actions, no refund (except where required by law).
8.4 Wristbands
Wristbands are non-transferable. Tampering may result in removal.
8.5 Re-entry
Re-entry is generally not permitted. Exceptions may exist for medical emergencies or designated areas where explicitly stated.
9) Code of conduct (zero tolerance)
We are committed to a safe, inclusive environment.
You must not:
- harass, assault, threaten, or discriminate
- steal, vandalise, or damage property
- use or distribute illegal substances
- throw objects, climb structures, or endanger others
- use racist/hateful language or behaviours
- bring laser pointers, weapons, or prohibited items
Breaches may result in warning, removal, ban, referral to police, and/or legal action.
Reporting concerns
Find staff onsite or email us (post-event reports accepted). We will handle reports seriously and confidentially.
10) Prohibited items & activities
10.1 Prohibited items (examples)
- weapons, blades, fireworks, flares, replicas
- illegal drugs, nitrous canisters, paraphernalia
- outside alcohol, glass, cans, large containers
- drones, professional camera gear (detachable lenses), tripods/monopods, camcorders
- large bags/backpacks (larger than A4 / approx 30×21cm)
- selfie sticks, megaphones, large inflatables
- unauthorised merchandise, flyering/promotions
10.2 Permitted items (examples)
- phone, small bag, keys/wallet
- empty water bottle (≤500ml)
- sunscreen (non-aerosol), hat, sunglasses
- essential medication with documentation
- small non-pro detachable-lens camera (venue rules may vary)
10.3 Confiscation
Prohibited items may be confiscated and may not be returned. Illegal items may be handed to authorities.
10.4 Prohibited activities
- unauthorised vending/flyering
- ticket touting
- professional filming without accreditation
- drone operation
- actions that block emergency routes
11) Filming, photography & image rights
11.1 Our recording
Events may be filmed/photographed for:
- marketing and promotional materials
- social content
- livestream and broadcast
- documentary/archives
- sponsor content (official partners)
- press/media coverage
11.2 Your consent
By attending, you consent to being recorded and to us using your image/likeness/voice in any media, worldwide, for legitimate event-related purposes, without compensation, subject to applicable law.
11.3 Opt-out
If you do not wish to be filmed, notify staff. We cannot guarantee you will not appear in background footage.
11.4 Attendee recording
Personal photos/short clips are generally allowed on phones. The following are not allowed without written permission:
- professional equipment
- commercial use
- recording full performances
- unauthorised livestreaming
12) Privacy & data protection
We process personal data to sell tickets, manage entry, keep the event safe, deliver services, and (where permitted) send marketing.
Our full Privacy Policy is available at: www.emageafriq.com/privacy
13) Liability, safety & disclaimers
13.1 Assumption of risk
Live events carry inherent risks (crowds, weather, noise, uneven ground). You attend at your own risk and are responsible for your belongings.
13.2 Our liability
Nothing in these Terms limits liability that cannot be excluded by law (e.g., death/personal injury caused by negligence, fraud).
Subject to that, and to the maximum extent permitted by law:
- we are not liable for indirect or consequential losses
- we are not liable for third-party acts (including other attendees and many Event Partners)
- our maximum liability to you is limited to the face value of your ticket for direct losses only
13.3 Health & safety
You must follow safety instructions. If you feel unwell, seek medical support onsite. Some events may include strobe lighting, haze effects, pyrotechnics, loud sound, and dense crowd areas.
13.4 Personal insurance
We recommend personal insurance covering ticket cost, travel disruption, belongings, and medical needs.
14) Intellectual property
All EMAGE AFRIQ branding, logos, recordings, designs, and content are owned by or licensed to us. You may not use our IP commercially without written permission.
If you post content from the event, you retain ownership of your content, but you grant us a licence to repost/share it for event-related promotion, subject to platform and privacy rules. Request takedown.
15) Force majeure
We are not liable for failure/delay caused by events beyond our reasonable control (e.g., extreme weather, public health emergencies, government orders, venue closure, terrorism/security threats, major transport disruption, supplier failure).
If force majeure occurs, we will communicate changes and, where appropriate, reschedule or refund in line with Section 7 and applicable law.
16) General legal terms
16.1 Governing law
- Event matters in Spain: governed by the laws of Spain
- Corporate matters (EMAGE ENTERTAINMENTS LTD): laws of England & Wales
16.2 Jurisdiction
Disputes relating to attendance/ticket use for Spanish events: courts of Spain (subject to mandatory consumer rules). Corporate disputes may fall under England & Wales.
16.3 Language
English version prevails if translated versions conflict.
16.4 Severability
If part of these Terms is unenforceable, the rest remains in effect.
16.5 Entire agreement
These Terms, plus the Privacy Policy, Cookies Policy, and any event-specific rules, form the entire agreement.
16.6 Assignment
We may transfer our rights/obligations to another entity. You may not transfer your rights except via official ticket transfer where allowed.
16.7 Third-party rights
Certain Event Partners may enforce relevant provisions where applicable.
17) Contact us
Postal address:
EMAGE ENTERTAINMENTS LTD
[Registered Address]
United Kingdom
Company Registration No: [Number]
VAT No: [Number]
Acceptance
By purchasing a ticket or attending EMAGE AFRIQ Spain Summer Tour 2026, you confirm you have read, understood, and agree to these Terms & Conditions.